How to Welcome New Employees When Working Remotely

Last updated: 04-10-2020

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How to Welcome New Employees When Working Remotely

Starting a new job is an exciting time. You arrive at your new office, shake hands with your new coworkers and begin onboarding.

At Vengreso, a new employee’s first day is a little different because we are a remote company. We don’t own any real estate and there is no central office or co-working space. Instead, we leverage tools for managing a remote team, such as video conferencing and project management tools.

So, what does a first-day-at-the-job at Vengreso look like?

We try to make it as special as possible, just like it would be in an in-person office. To do that, we have a Virtual Receiving Line, a fun Zoom video call where we welcome the newest members of our team, have them introduce themselves and do a virtual high-five with everyone.

Check out the video below as we welcome our newest Vengresonians from around the world (and share some recent promotions)!

So, why do we do this? I’m glad you asked.

It’s all about developing a team culture that drives success. When managing a remote team we need to create environments where it feels like we’re in the same office and focused on achieving the same goals. Being separated by thousands of miles means that we can’t go to lunch together or chat with a colleague over coffee.

These all-hands video conference calls allow us to see each other across different time zones so that it feels as though we actually work in the same office. These calls build relationships so well that there are some people who have worked with me at Vengreso for years and we’ve developed true friendships, even though we’ve never actually met in person.

In the past month, we’ve expanded our team considerably with several new hires for customer success, sales and marketing.

As the world’s largest modern sales training company, we have to continue to meet the needs of our clients and that means bringing on a new Customer Success Manager (CSM) to help manage the growing demand and serve them better. After all, to achieve success, we’re completely focused on helping our customers achieve their definition of success.

Something we teach in our virtual sales training is that sales teams need great content that they can provide prospects throughout the buyer’s journey — and that includes our own sales team. Because we practice what we preach, we have reorganized our marketing team to better provide our sales team with the resources they need to be successful.

Vengreso has been a remote company since the beginning and we’ve learned what works and what doesn’t in managing a remote team. In fact, we created a list of the best tools for managing a remote sales team (especially in these challenging times).

Let me give you some tips that will help you manage any remote team.

Communication can be one of the most difficult aspects of managing any team. When you’re managing a remote team, communication is even that much harder. But constant communication is vital for your workers to feel part of the team and to ensure they stay on task. Stay in touch with them every day with group chats, email, phone, text, and video.

The key is to communicate about more than just deadlines and projects. We’re all humans. And right now we need to focus on that humanity. Expand your conversations to ask about their families, hobbies, and health. These conversations have a way of naturally coming up when you work in the same office. When working remotely, as a leader, you need to make sure you ask these questions.

Project management tools are essential to track deadlines, assign new tasks, and communicate status updates. Many even have time-tracking functionality so that leaders can gain more insights into how long tasks take different employees.

These provide coaching opportunities to see how employees can improve production. Additionally, it can help you set accurate deadlines and manage workloads.

Texting and voice calls are great but they don’t have the same impact as video calls, where you can see the other person’s face and expressions. After all, 60% of communication is from facial expressions.

At Vengreso, we require everyone to use their cameras during calls (with some exceptions), including our:

Remote doesn’t just mean work from home. It means flexibility. Your team members don’t need to be online every day from 9 to 5. If they need to bring their child to soccer practice or run to the supermarket, they can do it. Everyone has different needs at different times.

We’ve also saved many of our team members from tremendously long commutes. In fact, some of our team members from the Philippines were commuting more than four hours a day! Now, by working remotely, they can get that time back to spend it with their loved ones.

Since managers and employees are not in close proximity, the dynamics of remote work are different from an office environment. You have to empower employees to run with their work. We have established an onboarding and training program to help ramp up new employees as quickly as possible to full production.

And, we focus on trust. We hire the best people and then we trust them to get the job done and meet their deadlines.

Managing remote teams successfully requires all team members to leverage digital platforms to build relationships based on trust and communication. Why does that seem to come so naturally to us?

Well that’s what we teach our clients through our digital sales training programs.

As the buying process has changed, it is essential that sellers leverage digital platforms and modern selling techniques to find, engage, and connect with the modern buyer. By implementing a modern selling approach, your sales organization shares content, builds relationships, and nurtures prospects.

Is your team leveraging modern selling techniques? Assess your team’s current digital selling skills to learn how they engage the modern buyer. Get your Digital Selling Benchmark Assessment to discover where your team stands.

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